Política de envío

Shipping Damage

If you have received your product and it is damaged, please contact us immediately (info@carbonadoaero.com) with pictures of the damaged product, the box, packaging materials, and shipping label. Do not throw anything away, as we will need photos of everything to submit a claim. Do not install the product. Once it is installed, we are unable to file a damage claim. Carbonado Aero quality checks each part that leaves our facility. If the product is damaged, it likely happened during transit, and a claim will need to be made with the shipping carrier. In this case, a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee, and shipping will not be refundable. All damages must be reported to Carbonado Aero within 7 days of accepting the package, with no exceptions.

Incorrect or Missing Products

If you have received an incorrect product, please send us a picture of the product along with your Order Confirmation Number to info@carbonadoaero.com. We will issue a return label immediately, and once the package is dropped off at your local FedEx location, we will send out the correct item. Please test fit and double-check that you have received the correct product before installing. Please note that if you wish to return the product for a refund rather than exchanging it for the correct item, the terms and conditions of a return do apply. Once the product is installed, we are unable to return it. If your order is missing an item, please reach out to us within 7 days of receiving your order. If you have any questions about your new Carbonado Aero parts, please call us at 718.837.0766.

Lost Package in Transit

Once you have received your tracking number, please check its status on a regular basis. During these times, it is common for delays to happen. If a package is delayed more than a few business days, please reach out to us immediately. If the transit information appears incorrect, please contact us. The earlier we catch an error within FedEx, UPS, DHL, or USPS, the better chance we have of correcting it. If the package has been delayed for more than 1-2 weeks, it is likely lost, and we will need to file a claim with the shipping company before moving forward.

Package Holds, Returned to Senders and Signatures

Every order is shipped with a signature required unless otherwise noted. If there is no one to sign for the package, there will be 3 tries for delivery. After the 3rd attempt, the package will be returned to us. If this happens, we do have to charge for 2 additional shipping amounts. If you know you will not be home at the time of delivery, please email us and we can have it held at a local FedEx location for pickup. FedEx will hold the package for 5 business days before returning it to us. Please note, that if we do ship the package without a signature required, we are unable to file a claim or replace the order if there are issues with delivery or the package is lost after it is delivered.